At Sheer Nylons we guarantee only to send you top products and gifts and will inspect everything carefully before it leaves us to make sure it's in tip top condition. We also do our utmost to package and
protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:
Contact Customer Services
Please, either phone on 01604 792232 between 9am and 5pm on Monday to Friday. Please leave a clear voicemail if no immediate answer. Or email enquiry@sheernylons.co.uk Otherwise write to:
Sheer Nylons
1st Floor,
Barratt House,
Kingsthorpe Road
Northampton
NN2 6HT
Incorrect Goods
If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can return it within 14 working days unused in its
original packaging and you will not be charged / or we will reimburse you the postal costs.
Damaged In Transit
If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 14 days and either have a replacement or a refund. Please make sure you give us your
order number and return the item in its original packaging.
Damaged or Defective Goods
If you receive a product that is defective, please contact us within 7 days informing us of the problem. You can return it within 14 days and either have a replacement or a refund. Please make sure you
give us your order number and return the item in its original packaging.
Cancellation
To cancel an order, please drop us an e-mail at customerservices@sheernylons.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the
order has been dispatched.
Returns
You can return anything (with the exception of Hosiery once the packaging has been opened) you're not happy with within 14 days of receiving it provided you have contacted us within 7 days of receipt to advise of
its return and that it's not something you've tried out and not liked! The analogy would be buying a dress, wearing it for a party and then deciding you no longer want it!
We will not pay the costs of returning an item to us. Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service
to return items. To get a full refund, simply return the item to us in its original condition, in its original packaging within 14 days of cancellation. If the item has been damaged, used or is not returned in its
original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
Substitutes
Our standard policy is never to substitute items unless authorised within the order. However, if we have a similar product to the same specification and colour, we will email you with our suggested substitute for your
approval before dispatching the order.
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